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COVID-19 Recap
The week in review

This is a weekly summary of COVID-19 communications and key information sent by Cigna to our clients and their producers. In these unprecedented times, we aim to make your job easier and continue to deliver timely information, guidance, and support.

Expanded COVID-19 Coverage

Cigna is:

  • Waiving customer out-of-pocket costs for COVID-19-related treatment through May 31, 2020.*
  • Deploying hundreds of Cigna clinical staff to join the MDLIVE team to help deliver much-needed virtual care to patients.
  • Launching a free, early intervention self-assessment tool with Buoy Health to help guide Cigna customers to the next best actions.
  • To learn more, read the press release.


Cigna's Medication Readiness

Cigna is well prepared to ensure we can meet the medication needs of our members so they can stay healthy.

  • We are able to mitigate shortages with our long-established risk monitoring tool that maps the origins of drug products around the globe and allows us to monitor supplies and adjust our inventory procurement.
  • Customers can use free home delivery for up to a 90-day supply of prescription maintenance medications. No need to go to the pharmacy.
  • Pharmacists are available 24/7 to answer questions, offer counseling and support, and assist with prescription orders.
  • Members are encouraged to refill their medications responsibly. No need to refill prescriptions early.
  • Effective immediately, we are extending prior authorizations for covered medications. Customers with an active Cigna Pharmacy prior authorization, for traditional or specialty medications with expiration between April 1 and June 1, 2020, will automatically have the prior authorization extended for 90 days.
  • Listen to podcast.


Client FAQ Available


Accessing Urgent and Emergency Dental Care

  • To help our clients and customers understand how to access urgent or emergency care during the pandemic, we’ve released a new podcast featuring our Chief Dental Officer, Dr. Cary Sun, DDS.
  • This podcast explains what constitutes emergency or urgent dental care, and provides information on how to maximize at-home oral health care during quarantine periods.
  • Listen to podcast.


Taking Extraordinary Actions in Extraordinary Times

David Cordani, Cigna CEO, and Bruce Broussard, Humana CEO, thank frontline health care workers and public health heroes in an open letter on how the health insurance industry is taking action to help stabilize the health care system and support our customers. Read their message here.

Together, all the way.
*Self-insured group health plans administered by Cigna have an opportunity to opt out of these benefits.

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., Life Insurance Company of North America, Cigna Life Insurance Company of New York (New York, NY), and HMO or service company subsidiaries of Cigna Health Corporation and Cigna Dental Health, Inc. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.

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